Privacy policy

2. Data We Collect

To operate a secure and reliable freelance marketplace, closers.dev collects several categories of personal information depending on how you interact with the Platform. Identity Data may include your full name, username, profile photograph, biography, portfolio information, skills, work history, company details, and any other information you voluntarily include in your profile. Contact Data may include your email address, telephone number, billing address, country of residence, and communication preferences. Financial Data includes wallet balances, payment history, invoices, payout records, withdrawal requests, transaction identifiers, and payment account information necessary for processing payments. Full payment card information is processed exclusively by PCI DSS-compliant third-party payment providers and is not stored directly by Closers. Verification and Compliance Data may include government-issued identification documents, proof of address, tax identification numbers (TIN), business registration documents, beneficial ownership information, residency details, and other information required to satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions screening, and tax reporting obligations. Technical Data may include IP addresses, browser type, operating system, device identifiers, cookies, session logs, security events, and usage analytics collected automatically when you use the Platform.

3. Lawful Basis for Processing

Closers processes personal data only where there is a valid legal basis under applicable data protection legislation. We process personal data to perform our contract with users, including creating accounts, facilitating communication between Clients and Experts, processing payments, maintaining Platform functionality, managing project workflows, operating the Locked Balance system, resolving disputes, and providing customer support. We process data where necessary to comply with legal obligations, including obligations arising under tax legislation, anti-money laundering regulations, fraud prevention requirements, sanctions legislation, accounting requirements, court orders, and regulatory reporting obligations such as DAC7, CESOP, or similar legal frameworks. We also process personal information where necessary for our legitimate interests, including maintaining Platform security, preventing fraud, detecting suspicious activity, enforcing our Terms and Conditions, improving our services, analyzing Platform performance, protecting users, investigating complaints, and defending legal claims. Where required by law, we rely on your consent before sending marketing communications, placing non-essential cookies, or processing personal information for purposes requiring explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before such withdrawal.

4. Data Sharing and Transparency

Closers does not sell users' personal information to third parties. We share personal information only where necessary to operate closers.dev, comply with legal obligations, or protect the rights and security of our users. Certain profile information, project descriptions, proposals, reviews, ratings, and communications are shared between Clients and Experts to facilitate projects and enable users to make informed business decisions. We may share information with trusted third-party service providers that perform services on our behalf, including payment processors, cloud hosting providers, identity verification providers, fraud prevention services, analytics providers, customer support platforms, email delivery providers, and cybersecurity partners. These providers are contractually required to process personal data only in accordance with our instructions and applicable privacy laws. Where required by applicable legislation, we may disclose information to tax authorities, financial regulators, law enforcement agencies, courts, government authorities, or other competent bodies. Such disclosures may include transaction histories, taxpayer identification numbers, identity verification documents, account records, communications, or other information required by law. We may also disclose personal information where reasonably necessary to establish, exercise, or defend legal claims or to investigate fraud, abuse, security incidents, or violations of our Terms and Conditions.

5. Data Security

Protecting personal information is one of the highest priorities of closers.dev. Closers maintains appropriate technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, accidental loss, misuse, alteration, disclosure, destruction, or other unlawful processing. Our security measures include encrypted HTTPS communications using SSL/TLS technology, secure cloud infrastructure, restricted administrative access, authentication controls, activity monitoring, firewall protection, vulnerability management, regular software updates, secure backup procedures, and internal access controls based on business necessity. Despite implementing commercially reasonable security measures, no internet-based service, computer network, or electronic storage system can be guaranteed to be completely secure. Users are responsible for maintaining strong passwords, protecting their login credentials, enabling two-factor authentication where available, and immediately notifying us if they believe their account has been compromised. Closers continuously reviews and updates its security practices to address evolving cybersecurity threats and maintain compliance with applicable legal and industry standards.

6. Data Retention

Closers retains personal data only for as long as it is necessary to fulfill the purposes for which it was collected, to comply with applicable legal obligations, resolve disputes, enforce our agreements, protect our legitimate business interests, and satisfy regulatory or accounting requirements. The length of time for which data is retained depends on the nature of the information, the legal basis for processing, and the applicable statutory retention periods. Account information is generally retained while your account remains active. If an account becomes inactive or is permanently closed, we may retain certain information for a reasonable period where necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce our Terms and Conditions, or establish, exercise, or defend legal claims. Financial records, invoices, transaction histories, payout information, and accounting documentation may be retained for up to seven (7) years or longer where required by applicable tax or financial legislation. Identity verification documents submitted for KYC or AML purposes are retained only for the period required by applicable law or regulatory guidance, after which they are securely deleted or anonymized where appropriate.

7. Your Privacy Rights

Depending on your country of residence and the data protection laws applicable to your personal information, you may have a number of rights regarding the processing of your personal data. Closers is committed to respecting these rights and responding to valid requests in accordance with applicable legislation, including the UK GDPR and EU GDPR where applicable. Subject to legal limitations, you may have the right to request access to the personal information we hold about you, obtain a copy of your data, request correction of inaccurate or incomplete information, request deletion of personal data where retention is no longer legally required, restrict certain processing activities, object to processing carried out on the basis of legitimate interests, request the transfer of your personal data to another service provider where technically feasible, and withdraw consent for processing activities that rely on consent as their legal basis. Exercising these rights does not affect the lawfulness of processing carried out before consent was withdrawn. We may request additional information to verify your identity before responding to any privacy request in order to protect your personal information from unauthorized disclosure.

8. International Data Transfers

As an international online marketplace, closers.dev may process or store personal information in countries outside your country of residence. Personal information may be transferred to, stored in, or accessed from the United Kingdom, the European Economic Area (EEA), or other jurisdictions where our service providers, cloud infrastructure providers, payment processors, or compliance partners operate. Whenever personal data is transferred outside jurisdictions that provide an equivalent level of legal protection, Closers implements appropriate safeguards designed to ensure that personal information continues to receive an adequate level of protection. These safeguards may include the use of the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA), adequacy decisions issued by competent authorities, contractual commitments, technical security measures, or any other legally recognized transfer mechanism required under applicable data protection legislation. We continuously review international data transfers to ensure compliance with evolving legal requirements and industry best practices.

9. Cookies and Similar Technologies

closers.dev uses cookies and similar technologies to improve the functionality, security, performance, and usability of the Platform. Cookies are small text files stored on your device that help recognize your browser, remember your preferences, maintain secure login sessions, analyze website traffic, and enhance your overall user experience. Some cookies are strictly necessary for the operation of the Platform and cannot be disabled without affecting essential functionality, including authentication, account security, fraud prevention, and session management. Other cookies may be used for analytics, performance measurement, personalization, or marketing purposes where permitted by applicable law. Where consent is required, users will be given the opportunity to accept or reject non-essential cookies through our cookie management tools. You may also configure your browser settings to block or delete cookies, although doing so may limit certain features or functionality of closers.dev. Additional information regarding our use of cookies is available in our separate Cookie Policy where applicable.

10. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, submit a data protection request, report a suspected privacy or security issue, or require additional information regarding the processing of your personal data, you may contact Closers using the contact details below. We are committed to responding to legitimate privacy-related requests as promptly as reasonably possible and, where applicable law requires, within the statutory response period. Before processing certain requests, we may ask you to provide information necessary to verify your identity in order to protect your personal data from unauthorized access or disclosure.

Data Controller

Closers

Email

[email protected]