Terms of Service

1. The platform

Closers is a curated marketplace that connects companies with independent sales professionals. We provide the tools to discover experts, publish offers, exchange messages and settle payments. We are not a party to the agreement formed between a client and an expert.

2. Accounts

You must provide accurate information when registering and keep your profile up to date. You are responsible for everything that happens under your account.

Clients may operate as individuals or on behalf of a company. Experts must describe their experience, markets and languages truthfully.

3. Offers, bids and contracts

A client creates an offer describing the work and budget. An expert responds with a bid. When the client accepts a bid, a contract is formed directly between the client and the expert, and the client is directed to checkout to pay for that specific offer. The offer moves to In Progress only after successful payment confirmation. If payment is unsuccessful or cancelled, the offer does not move to In Progress.

Once the expert submits work for review, the offer moves to Review, and the client may request changes or close the offer. Closing an offer makes the expert's share of the agreed payment eligible for withdrawal, subject to these terms.

4. Payments and withdrawals

Clients pay for each accepted offer directly through checkout. Each payment is linked to a specific offer. Clients do not top up a wallet or maintain a prepaid balance on the Platform.

When a client accepts a bid, the client is required to pay one hundred percent (100%) of the agreed offer value through checkout. The offer becomes In Progress only after successful payment confirmation. Payments and withdrawals are processed through applicable payment service providers.

When the client closes the offer, eighty-five percent (85%) of the offer value becomes eligible for withdrawal by the expert and fifteen percent (15%) is retained by Closers as the platform commission. The expert may then submit a withdrawal request for the completed offer. Withdrawals are not available while an offer is In Progress or Review.

The Platform provides payment history for clients and withdrawal history for experts, with transaction identifiers, related offers, amounts, currencies, dates and statuses. These records do not constitute a wallet or a stored monetary balance.

5. Reviews

After closing an offer, the client may leave a rating and written review of the expert. Reviews must be honest, relevant and free of personal data or abuse.

6. Conduct

Do not use the platform to spam, deceive, circumvent payments, or post unlawful content. We may suspend accounts that violate these rules.

Work that originates on Closers must be paid through Closers. Arranging off-platform payment to avoid the commission is prohibited.

7. Liability

The platform is provided as is. To the extent permitted by law, we are not liable for the outcome of engagements between clients and experts, indirect losses, or lost profits.

8. Changes

We may update these terms from time to time. Continued use of the platform after a change means you accept the updated terms.